This Week: Understand Social Business Patterns + Tuning Internal CXM

March 10, 2012

Business environments are getting more social and more collaborative. What does that mean? It means we look for patterns, not measure metrics to determine success; it means the end of the sales funnel; it means…well lots of things. Check out Deb Lavoy’s latest, If Social Business is the Answer, What is the Question? …and you’ll get the picture. Customer Experience Management (CXM) is about the employee experience too. If this resonates, have a read of Intranet Management: Shaping the Internal Customer Experience and Engaged, Informed Employees Get the Job Done to give you ideas. It’s the weekend (hurray!) and you are probably headed out the door to pre-order your new 3.1 million pixel retina display iPad 3 — good luck fighting the crowds! Most Popular Forrester: Customer Experience Management and 13 Emerging CRM Trends If Social Business is the Answer, What is the Question? 3 Driving Forces Don’t Buy Into the SaaS Web CMS Hype: Here’s Why You Really Want It The Hub of Enterprise 2.0: The Social Intranet iPad 3 Launch Day…

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This Week: Understand Social Business Patterns + Tuning Internal CXM

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